The client we were working for there was a previous service desk prior to the acquisition (of the current entity), which was the old company service desk. And the service that’s being used by this company is Salesforce ITSC, which was a new product. And the third party contracted to do the L1 service for both the companies is using a different service. The challenge has been, how do we kind of build out a workflow which allows for a sync between both kind of service desk.
EMPLOYEE EXPERIENCE automation of end-to-end ap workflow SUMMARY Employee experience is a key facet of the digital transformation that organizations embark on. Accounting teams in most large organizations have a very important and labor intensive role to perform on the payable side. The following sections detail out how we worked closely with the accounting department… Read More »AP Automation